Before work starts
Cancel in writing through the contact page or business email. If work has not started and no separately authorized nonrecoverable costs exist, refund the booking payment in full. If we cannot accept the purchased project, we refund before beginning.
After work starts
Provide an itemized record of completed work and authorized nonrecoverable costs. Earned fees use agreed milestone values or a disclosed hourly basis accepted before work, capped at the accepted price unless extras were approved. Refund the unused balance. The entire deposit is not automatically nonrefundable. Paid deliverables are handed over subject to licenses.
Refund timing
Once the amount is agreed or determined under the agreement, aim to initiate refunds within 10 business days, normally to the original method. Providers may need additional time. Mandatory shorter legal deadlines take priority.
Monthly cancellation
Cancel before the next renewal to avoid its charge. Service continues through the paid period; partial-month refunds are not normally offered for client cancellation except by law or agreement. If we stop early without client breach, refund unused prepaid service proportionately. Disclose renewal terms before enrollment.
Handoff and other providers
Provide reasonable access to client-owned assets and paid work. Migration labor is separately quoted; no unapproved exit fees. Purchases made directly with other providers follow their policies. Report work that does not match the scope so we can discuss correction or an appropriate remedy. Mandatory rights remain intact.
Contact us about this policy